There was a some interaction with the trainees but not much. The training was via a webinar where the trainers read power points to you which is not very effective. Good luck in your search and I hope you find an employee that will appreciate your attributes and provide learning, growth and happiness. If you are looking for a meaningful, stable and advancing career, I advise you to keep looking. Because we have to use multiple programs,you have to constantly update in both systems. The programs to manage the claims are old and ineffective. I would not recommend working for Matrix. Makes it impossible to meet deadlines and complete daily tasks. Your current workload is already enormous but when people are out you have to cover their tasks also. Coverage when staff takes PTO or are sick is a huge problem. There is no way to complete all your tasks in an 8 hour period. There is a high turn over in the office because of the impossible workload and high expectations put on the claims examiners. I think I worked with the previous employee review that included all the reasons to provide you with the reasons to avoid this unhealthy enviroment in the Matrix company and specifically the Austin location. The things you have to deal with is not worth it. I ain't never heard of nothing like that. They said it was because there was not enough PTO to cover it. That said I did a no call no show when I put in for my days off. That's another score, then occurrence, you get 8 points in a year.
You get audited 2 calls a month, you have to make a certain score of being on time and clocking in and out. They rules for the call center is ridiculous. You will lose your mind trying to figure it out. So if you mess up, in any shape or form, you get reprimanded immediately. It's so much information on how to file the claims, they don't teach how to really be on top of your adherence and occurrence. No one is coming off the overnight shifts, because they are slow. The better you perform, the more likely you will get the shift you want. You have to bid on them, no matter your availability, you get what you get.
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